Josette - or "Jo" to her friends, which now includes you :-) - is often client's first point of contact and is an expert "hand-holder" and sounding board as they navigate the different potential options available to them.
Jo's witnessed all our ups and downs since she's been with us right from the beginning. In fact, she's worked across Glenn's businesses for over 25 years so there isn't much she doesn't know!
A great listener, eternal optimist and a wonderful fountain of knowledge, she's everyone's agony aunt, both clients and team alike. If you've got a problem, a question or a request Jo will do everything she can to engineer the solution.
"It's the best job in the world", says Jo. "My inbox is always overflowing with heartfelt 'thank you's' because our team consistently does such brilliant work".
"I feel like I'm often on the journey with the client and to see them go from nervous newbies to confident and delighted regulars is just wonderful."
"None of us are under any pressure to 'sell', in fact the mantra is to always give the client the right advice, even if it means recommending a better option elsewhere. I love that culture."
A Cornish native and a frustrated Goth, Jo's a regular at live music concerts, is a huge film and TV fan and loves nothing more than unusual conversations with the fascinating people she gets to liaise with on a daily basis across both Mark Glenn and our sister businesses.