Client favourite Elena brings her native Italian flair and attention to detail to her work.
With a calm and relaxed manner, she's particularly popular with our "quieter" clients who love her professional and soothing energy.
At the same time, she's a hit with our more animated clientele who instantly warm to her genuine interest in people.
"I love hearing about a client's life experience and I love to soak up new knowledge, especially things like politics and history", says Elena.
A former barista and restaurant manager, Elena plumped for a complete career change by joining Mark Glenn at the bottom and working her way up to the senior role she now holds.
"It's such a joy at Mark Glenn - I get to make a real difference every day. Seeing clients transform over a few hours - not just their hair but their confidence - is wonderful. I love it".
We're fastidious about cleanliness at Mark Glenn but it helps having Elena on board - she's a clean freak.
"I actually enjoy cleaning", says Elena. "I even asked for a steam mop and cleaning products for my birthday!"
Elena's a big animal lover - especially cats. But if you really want to penetrate that calm exterior you just have to mention one person's name - music star Harry Styles. She's his number one fan.
"Glenn managed to get me a signed photograph and it now sits at the centre of a little shrine to Harry at my home. We've had lots of famous people through the doors at Mark Glenn but I'm still waiting for Harry to come in!"
